Refund Policy

Refund & Exchange Policy – The Rising Sun 723 & Gigi’s Creations

At The Rising Sun 723, we take pride in delivering high-quality services, digital products, and custom items. Due to the nature of our offerings, we have a strict no-refund policy, with limited exceptions as outlined below.

🔮 Personal Services (Readings, Coaching, & Healing Sessions)

✔ Cancellations: Written notice must be provided at least 72 hours before your scheduled appointment to reschedule at no additional cost.
✔ No-Shows & Late Cancellations: If you miss your appointment or cancel with less than 72 hours' notice, your payment will not be refunded. To rebook, you must pay 50% of the original service fee before scheduling a new session.
✔ Rescheduling: If you provide 72+ hours' notice, you may reschedule your session without any extra fees.

📥 Digital Products (Downloads, Courses, & Meditations)

✔ All digital product sales are final. Due to the instant-access nature of downloadable content, no refunds or exchanges will be provided.
✔ If you experience technical issues accessing your download, please contact [info@therisingsun723.com] for assistance.

📦 Gigi’s Creations – Custom Jewelry & Accessories (Phone Cases, Bracelets, etc.)

✔ No Refunds – Replacement Only: Since all items are custom-made, we do not offer refunds. However, if your item arrives damaged or defective, we will offer a replacement.
✔ Return Shipping: Customers are responsible for the return shipping costs to send the damaged item back for repair or replacement.
✔ Item Condition: The item must be returned in its original packaging and unused, with proof of purchase.
✔ Request a Replacement: To initiate a replacement request, please email [your email] with your order number and photos of the damaged product.

🛍 Physical Products (if applicable in the future)

✔ No refunds on custom or made-to-order items.
✔ Defective or damaged products may be exchanged within 30 days.

🚫 Non-Returnable Items

  • Gift cards
  • Downloadable products (e-books, meditations, courses, etc.)
  • Opened or used items (if applicable in the future)

📩 How to Request a Refund or Exchange

  1. For personal services: Email TheRisingSun723@gmail.com at least 72 hours in advance to cancel or reschedule.
  2. For digital downloads: No refunds, but we’ll assist if you have access issues.
  3. For Gigi’s Creations (Jewelry & Accessories):
    • Email info@therisingsun723.com with photos of the defective item and your order number.
    • If approved, return the item (customer covers shipping).
    • Once received, we will send a replacement at no extra charge.

📦 Shipping Returns & Exchanges

✔ Customers must pay for return shipping on all physical product exchanges.
✔ If returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
✔ We do not guarantee that we will receive your returned item if tracking is not used.

❓ Questions & Support

For any refund, exchange, or service-related inquiries, please contact TheRisingSun723@gmail.com. We are happy to assist within our policy guidelines.

💛 Thank you for your understanding and for supporting The Rising Sun 723 & Gigi’s Creations! 💛